Process request for discharge

If you want to register the water supply in a new property, it is necessary for the property to have a water connection:

If the property does not have a connection, request it.
If you are unsure whether the property has a connection, contact our Customer Service offices and we will inform you.
And if the property already has a water supply and you only want to change the name of the contract holder, request a change of ownership.

To start the process of registering the supply, we need you to send us the following documentation by email. Once we have the documentation, the registration process will begin and will end with the installation of the meter.

The following procedures can be carried out:

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I WANT TO REGISTER THE WATER SUPPLY IN A RESIDENCE

To register the water supply in a residence, you must provide us with the following documentation by email:

Deed of the property (purchase-sale, inheritance, new construction, etc.).
ID/NIF/NIE on both sides of the new holder of the supply. If there are multiple owners, only send the one who will sign the supply contract.
Certificate of habitability.
Indoor installation bulletin of the property, issued by a plumber/installer.
Bank Certificate of account ownership, signed by the account holder.
SEPA Direct Debit Order, duly completed and signed. (Download model).
Contact details: correspondence address, telephone, and email.

I WANT TO REGISTER THE WATER SUPPLY IN A PREMISES

To register the water supply in a commercial/industrial premises, you must provide us with the following documentation by email:

Deed of the property (purchase-sale, inheritance, new construction, etc.).
ID/NIF/NIE on both sides of the new holder of the supply. If there are multiple owners, only send the one who will sign the supply contract.
Certificate of habitability.
Indoor installation bulletin of the property, issued by a plumber/installer.
Bank Certificate of account ownership, signed by the account holder.
SEPA Direct Debit Order for the Service. (We attach the document for you to download, fill out, and sign).
Contact details: correspondence address, telephone, and email.
Business opening license.

I WANT TO REGISTER THE WATER SUPPLY FOR A CONSTRUCTION SITE

To register the water supply for a construction site, you must provide us with the following documentation by email:

Deed of the property (purchase-sale, inheritance, new construction, etc.).
ID/NIF/NIE on both sides of the new holder of the supply. If there are multiple owners, only send the one who will sign the supply contract. If it is to be in the name of the Builder, they must be listed in the building permit.
Valid building permit.
Bank Certificate of account ownership, signed by the account holder.
SEPA Direct Debit Order for the Service. (We attach the document for you to download, fill out, and sign).
Contact details: correspondence address, telephone, and email.

Please note that the supply is temporary. When the construction is completed, please provide the documentation that you can find here.

I WANT TO REGISTER THE WATER SUPPLY FOR A COMMUNITY OF OWNERS

In the case of communities of owners that involve individualization of meters for dwellings, registration must be coordinated between the Community Administrator and the Service, and you must provide us with the following documentation by email:

Copy of the community constitution minutes.
Copy of the community’s tax identification number (NIF).
Copy of the administrator’s ID.
Bank Certificate of account ownership, signed by the account holder.
SEPA Direct Debit Order for the Service. (We attach the document for you to download, fill out, and sign).

I WANT TO REGISTER THE WATER SUPPLY FOR AN AGRICULTURAL FARM

To register the water supply for an agricultural farm/solar, you must provide us with the following documentation by email:

Deed of the property (purchase-sale, inheritance, new construction, etc.).
ID/NIF/NIE on both sides of the new holder of the supply. If there are multiple owners, only send the one who will sign the supply contract.
Certificate of habitability.
Indoor installation bulletin of the property, issued by a plumber/installer.
Bank Certificate of account ownership, signed by the account holder.
SEPA Direct Debit Order for the Service. (We attach the document for you to download, fill out, and sign).
Contact details: correspondence address, telephone, and email.
Certificate of registration in the Agricultural Register.
- To obtain exemption from the sanitation fee, you must request it from the ATIB beforehand. Without the justification, we cannot proceed with its application.

Once we validate the documentation, we will contact you. Once the works to be carried out by the Service have been reviewed, payment will be made for the invoice for access rights and installation and assembly works from our installation to the meter installation.

These amounts are regulated by the current tariffs. For more information, you can go to the Tariffs section.

Please remember that, in order to carry out the works, we will need the Property to have installed the definitive cabinet where the meter will be located, at street level for the correct access of our Operators, and that the internal installation is completed, so that we can connect the meter and make our installation to the nearest connection. Any deficiencies, the operator will contact you to discuss and provide as much guidance as possible for their resolution.

You can send us this documentation by email or by delivering it to our Customer Service offices for processing.